Privacy Policy

Last Updated: October 17, 2025

At Savanoo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Make a booking or reservation
• Create an account on our website
• Subscribe to our newsletter
• Contact us with inquiries
• Participate in surveys or promotions

This information may include:

• Name and contact details (email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Emergency contact information
• Dietary requirements and health information relevant to tour participation
• Passport or identification information when required for travel

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data and website navigation patterns

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your tour bookings
• Communicate with you about your reservations and provide customer support
• Send you promotional materials and newsletters (with your consent)
• Improve our website and services based on user feedback
• Ensure the safety and security of tour participants
• Comply with legal obligations and resolve disputes
• Detect and prevent fraudulent transactions
• Analyze website usage and enhance user experience

3. How We Share Your Information

3.1 Service Providers

We may share your information with third-party service providers who assist us in operating our business, including:

• Payment processors for secure transaction handling
• Accommodation and transportation providers
• Email service providers for communications
• Website hosting and analytics services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal processes
• Protect our rights, property, or safety
• Protect the rights and safety of our customers or the public

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Provide personalized content and advertisements
• Analyze website traffic and performance

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain website functionality. For more information, please see our Cookie Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encrypted data transmission using SSL/TLS protocols
• Secure payment processing systems
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to certain types of processing
• Portability: Request transfer of your information to another service provider
• Withdrawal of Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking information is typically retained for seven years for accounting and legal purposes.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: