Corporate Information

Last Updated: October 17, 2025

1. Company Details

2. Registered Office

Head Office Address:

3. Contact Information

General Inquiries:

• Email: [email protected]
• Phone: +1 705-238-5464
• Fax: +1 705-238-5465

Business Hours:

• Monday to Friday: 9:00 AM - 6:00 PM EST
• Saturday to Sunday: 10:00 AM - 4:00 PM EST
• Statutory Holidays: Closed

4. Management and Leadership

Chief Executive Officer: Margaret Chen

Operations Director: David Thompson

Head Guide: Sophie Tremblay

Customer Experience Lead: Alex Patel

5. Business Registration and Licenses

Savanoo Inc. operates in compliance with all applicable Canadian federal and provincial regulations governing tourism operations.

Licenses and Certifications:

• Ontario Travel Industry Registration (TICO): #50025950
• Canadian Tourism Commission Approved Operator
• Parks Canada Commercial Activity License
• Liability Coverage: $5,000,000 Commercial General Liability
• Adventure Tourism Association Member in Good Standing

6. Industry Memberships and Affiliations

• Tourism Industry Association of Canada (TIAC)
• Adventure Travel Trade Association (ATTA)
• Canadian Outdoor Leadership Training (COLT) Certified
• Leave No Trace Canada Partner
• Indigenous Tourism Association of Canada (ITAC) Allied Member
• Better Business Bureau (BBB) Accredited - A+ Rating

7. Environmental and Social Responsibility

Sustainability Commitments:

• Carbon Neutral Operations since 2020
• Member of 1% for the Planet
• Certified B Corporation (pending)
• Partner with Canadian Parks and Wilderness Society (CPAWS)

Community Engagement:

• Annual scholarship programme for environmental conservation students
• Partnership with local Indigenous communities
• Support for local businesses and suppliers
• Regular volunteer activities in conservation projects

8. Awards and Recognition

• Canadian Tourism Award - Best Adventure Tour Operator (2023)
• TripAdvisor Travellers' Choice Award (2022, 2023, 2024)
• National Geographic Recommended Operator (2024)
• Ontario Tourism Excellence Award - Sustainable Tourism (2022)

9. Corporate Governance

Savanoo Inc. is committed to maintaining the highest standards of corporate governance, transparency, and ethical business practices.

Key Policies:

• Code of Conduct and Ethics
• Workplace Harassment and Violence Prevention
• Environmental Sustainability Policy
• Diversity, Equity, and Inclusion Policy
• Whistleblower Protection Policy

10. Financial Information

As a privately held company, Savanoo Inc. is not required to publicly disclose detailed financial information. However, we maintain full compliance with all Canadian accounting and tax regulations.

Banking Details (for wire transfers):

Available upon request for confirmed bookings. Please contact our accounting department at [email protected]

11. Partnership and Media Inquiries

Partnership Opportunities:

For business partnerships, corporate group bookings, or collaboration inquiries:

• Email: [email protected]
• Phone: +1 705-238-5464 ext. 102

Media Relations:

For press inquiries, interview requests, or media kits:

• Email: [email protected]
• Phone: +1 705-238-5464 ext. 103

12. Investor Relations

Savanoo Inc. is a privately held company and does not currently offer public investment opportunities. For inquiries regarding private investment or business development opportunities, please contact:

• Email: [email protected]

13. Accessibility Commitment

Savanoo is committed to providing accessible services to all Canadians. We comply with the Accessibility for Ontarians with Disabilities Act (AODA) and work continuously to improve accessibility in all aspects of our operations.

For accessibility feedback or accommodation requests:

• Email: [email protected]
• Phone: +1 705-238-5464

14. Complaints and Customer Service

We take all feedback seriously and maintain a formal complaints resolution process. For customer service concerns:

1. Contact your tour guide or customer service representative immediately
2. If unresolved, escalate to: [email protected]
3. For formal complaints: [email protected]
4. Executive escalation: [email protected]

We aim to acknowledge all complaints within 48 hours and provide resolution within 14 business days.

15. Terms of Service

All services provided by Savanoo Inc. are subject to our Terms and Conditions, Privacy Policy, and Refund Policy. These documents are available on our website and provided at the time of booking.

16. Document Requests

For copies of corporate documents, certificates of coverage, or other official documentation, please submit requests to:

• Email: [email protected]
• Allow 5-7 business days for processing